About me

Leadership & Management • Experienced in managing and leading teams, including transitioning teams and integrating new members. • Skilled in coaching and training agents to improve performance and meet targets. • Effective in handling challenging situations, including addressing performance issues and team dynamics. • Operational Expertise • Proficient in workforce management tasks, including forecasting and auditing. • Skilled in creating and delivering presentations, including PowerPoint for team programs and updates. • Experienced in using Excel for operational reporting and data analysis. • Communication & Collaboration • Strong communicator, capable of conducting effective one-on-one meetings and team coaching sessions. • C1 Advanced English proficiency, enabling clear and professional communication in all formats. • Problem-Solving & Decision-Making • Effective in addressing sensitive issues, such as clarifying responsibilities and mitigating conflicts. • Adept at streamlining processes to improve team performance and operational efficiency.

Skills